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Terms of Service

The terms and conditions governing use of our website and purchase of our products.

Privacy Policy Terms of Service Refund Policy

Effective date: 13 June 2025  ·  Last updated: 13 June 2025

Please read these Terms of Service carefully before purchasing or using any products from Primal IT Solutions. By making a purchase or using our website, you confirm that you have read, understood, and agreed to these Terms.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Primal IT Solutions ("we", "us", "our"). By accessing our website or purchasing any digital product, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or products after any change constitutes acceptance of the revised Terms.

2. Digital Products

All products sold by Primal IT Solutions are digital products (primarily PDF guides and associated materials). Upon completing a purchase:

  • You will receive immediate access to download your purchased product via a link delivered to the email address provided at checkout.
  • Delivery is managed by Lemon Squeezy, our payment and fulfilment partner.
  • No physical product will be shipped. You are purchasing a digital licence, not a physical item.

It is your responsibility to ensure that the email address you provide at checkout is correct and that you are able to receive emails from Lemon Squeezy. We are not responsible for non-delivery caused by an incorrect email address or spam filters.

3. Licence Grant

Upon completing a purchase, Primal IT Solutions grants you a limited, non-exclusive, non-transferable, revocable personal licence to use the purchased product for your own personal or internal business purposes only.

You may not:

  • Redistribute, resell, sublicence, or share the product (or any portion of it) with any third party, whether for payment or free of charge
  • Publish, reproduce, broadcast, or transmit the product in any form or medium without our prior written consent
  • Use the product, in whole or in part, to create competing or derivative commercial products
  • Remove, obscure, or alter any copyright notices, trademarks, or other proprietary markings contained in the product
  • Use the product in any way that violates applicable law or the rights of any third party

Violation of these licence terms may result in immediate termination of your licence and may expose you to legal liability.

4. Intellectual Property

All content, materials, and products created and sold by Primal IT Solutions — including but not limited to text, graphics, templates, prompt libraries, workflows, and frameworks — are the intellectual property of Primal IT Solutions and are protected by applicable copyright, trade mark, and intellectual property laws.

Nothing in these Terms transfers any intellectual property rights to you. Your purchase grants you a licence to use the product as described in Section 3 only.

5. Educational Purpose — No Professional Advice

Our products are provided for educational and informational purposes only. Nothing contained in our guides, templates, or associated materials constitutes professional advice of any kind, including but not limited to:

  • Legal advice
  • Financial, investment, or accounting advice
  • Medical or health advice
  • Tax advice
  • Employment or HR advice

You should consult appropriately qualified professionals before making any business, legal, financial, or other decisions based on information contained in our products. Primal IT Solutions accepts no liability for decisions made in reliance on the content of our guides.

6. AI Tools and Third-Party Services

Our guides may reference specific artificial intelligence tools, platforms, and services (including but not limited to OpenAI's ChatGPT, Anthropic's Claude, Google Gemini, and others). You acknowledge and agree that:

  • Primal IT Solutions has no affiliation with, and does not represent or endorse, any third-party AI service provider.
  • Third-party AI tools are independent services operated by their respective providers. Their features, pricing, policies, availability, and outputs are subject to change at any time, with or without notice, at the sole discretion of those providers.
  • Primal IT Solutions is not responsible for any changes made by third-party AI providers after the date of publication of any of our products, including but not limited to changes to features, pricing, terms of service, availability, or the behaviour of AI models.
  • Your use of any third-party AI tool is governed solely by that tool's own terms of service, privacy policy, and usage policies. You are solely responsible for complying with those terms.
  • The outputs generated by AI tools are variable and unpredictable. Primal IT Solutions makes no representation or warranty regarding the outputs you may receive from any AI tool, including outputs generated using prompts or techniques described in our products.

7. No Guarantee of Results

Business outcomes vary significantly depending on individual circumstances, experience, effort, market conditions, industry, and other factors entirely outside our control. Any examples, projected figures, case studies, or testimonials referenced in our products or on this website are illustrative only.

We make no guarantee, express or implied, that you will achieve any particular result, outcome, revenue, cost saving, or other benefit from purchasing or applying the content in our products. You assume full responsibility for your own decisions and their outcomes.

8. Disclaimer of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRIMAL IT SOLUTIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
  • WARRANTIES THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR-FREE
  • WARRANTIES THAT THE INFORMATION IN OUR PRODUCTS IS ACCURATE, COMPLETE, CURRENT, OR FREE FROM ERRORS OR OMISSIONS
  • WARRANTIES THAT ANY STRATEGY, PROMPT, TEMPLATE, OR FRAMEWORK DESCRIBED IN OUR PRODUCTS WILL ACHIEVE ANY PARTICULAR RESULT

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIMAL IT SOLUTIONS AND ITS OWNERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS
  • DAMAGES ARISING FROM YOUR RELIANCE ON INFORMATION CONTAINED IN OUR PRODUCTS OR ON THIS WEBSITE
  • DAMAGES RESULTING FROM YOUR USE OF, OR INABILITY TO USE, ANY THIRD-PARTY AI TOOLS, PLATFORMS, OR SERVICES REFERENCED IN OUR PRODUCTS, REGARDLESS OF WHETHER THOSE SERVICES CHANGE, BECOME UNAVAILABLE, OR PRODUCE UNEXPECTED OUTPUTS
  • ANY UNINTENDED OR UNFORESEEN OUTCOMES — INCLUDING BUSINESS, FINANCIAL, REPUTATIONAL, OR OPERATIONAL HARM — RESULTING FROM THE APPLICATION OF ANY STRATEGY, PROMPT, WORKFLOW, OR OTHER CONTENT DESCRIBED IN OUR PRODUCTS
  • LOSS OR CORRUPTION OF DATA OR CONTENT

In no event shall our aggregate liability to you for any and all claims arising out of or relating to these Terms or our products exceed the total amount you paid for the specific product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Primal IT Solutions and its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of our website or products; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Primal IT Solutions is established, without regard to any conflict of law principles. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If you access our website or products from a different jurisdiction, you are responsible for compliance with all applicable local laws.

12. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Primal IT Solutions with respect to your use of our website and purchase of our products, and supersede all prior agreements and understandings.

14. Contact

If you have any questions about these Terms of Service, please contact us at:

hello@primalitsolutions.com

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Privacy Policy Terms of Service Refund Policy